CRAVE , Sopranos Kitchen Hosts A Great Event For Online Reviewers
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Have you heard about Sopranos Kitchen? It is a superb restaurant in St. Louis Park’s West End Shoppes and is essentially a neighbor of our CRAVE West End location.
On Tues. night they hosted a extremely unique event. They invited 2 dozen people in for a private, closed event for a Chef’s Tasting dinner. What makes the it unique is who they invited. After Sopranos opened they experienced some Internet unhappiness with their menu. The attendees of this event were the folks that left these reviews across 7 different websites on the internet.
I should hand it to Sopranos Kitchen. They not only read the feedback that was left for them, they really incorporated it into the continued development of their menu. As a result of this, last Q4 they rolled out a new menu with new pricing and on Tues., they invited these folk in for a closed event to taste a few of these items. They were also given one or two special off the menu selections made solely for them.
The guests arrived, were greeted, and seated in a beautiful personal dining room. A host thanked them for coming and explained the reason they were all there. They were being treated to the great meal they should actually have had the 1st time they came in. JP Samuelson (Executive Chef of Sopranos) talked to them about the new menu, the meal for the evening, and the way ahead for Sopranos Kitchen menu. They enjoyed a 5 course meal, house wine, and some of the best service they've ever experienced. JP personally made and plated every single plate.
As the guests filed out at the end they were all fast to thank Sopranos for the amazing evening. One or two people honored the Salmon as some of the best they've ever eaten. Most commented it was a shining example of top notch consumer service. The results were superb as a 6 folks went back online to leave great reviews for Sopranos for their attempts to regain advocacy.
So kudos to Sopranos Kitchen for getting it rightfood, hospitality and particularly the consumer service!
Tom McLeod has a love of restaurants and has many great articles featuring varied restaurants, food, and reviews. These include great events hosted for foodies.
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